Name course Date (QUESTION 1) CUSTOMERS SATISFACTION IN SMALL FIRMS Small firms are business enterprises that operate on a small scale and target a specific population and have customers and mostly operate in one location. Improved customer services. In small business firms, the sales assistants provide better sales services to each customer by assisting during the purchase if a client seems to be having difficulties. At the sales point, customers do not have a queue to pay for the goods at purchase since there are many salespersons. At the inquiries point, there is always a sales person who is there to clarify and answer the clients on their inquiries. The sales persons at the sales...
Words: 275
Pages: 1