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CUSTOMERS STATISFACTION IN SMALL FIRMS

Name course Date (QUESTION 1) CUSTOMERS SATISFACTION IN SMALL FIRMS Small firms are business enterprises that operate on a small scale and target a specific population and have customers and mostly operate in one location. Improved customer services. In small business firms, the sales assistants provide better sales services to each customer by assisting during the purchase if a client seems to be having difficulties. At the sales point, customers do not have a queue to pay for the goods at purchase since there are many salespersons. At the inquiries point, there is always a sales person who is there to clarify and answer the clients on their inquiries. The sales persons at the sales...

US Navy Structure and Culture

Student’s Name Instructor Date The Organization Structure and Culture of the U.S. Navy Organizational Structure of the Department of the Navy (Navy live. http://seabeemagazine.navylive.dodlive.mil/files/2014/02/Chapter-6.pdf) The U.S. Navy incorporates various cultures including the culture of command. This culture is essential for the overall performance of different operations within the organization and especially during war periods. The core values include honor, courage, and commitment which officers follow the latter by engaging in war activities that show courage, allegiance to the country, and obedience to given orders. The navy sets standard behaviors that all professional...

Speech Summary

SPEECH SUMMARY OF ALEXANDRA POSEN ON BRAND BUILDING Student’s Name Course Date Speech Summary Brand building involves several activities. One has to make phone calls to target consumers of the products being designed or developed to inform them about who they are, where they operate, and what product they produce, as well as a description of their business model. This helps the target markets understand the brand and its worth and identity/equity and also enables the brand to be known to the public. The brand building also entails practicing marketing activities and making a plan of how the product will thrive in the market. The brand builder has to make several trials and prototypes to...

Code ofEthics in a PayPal Company

Code of Ethics in a PayPal Company Student’s Name Institution Affiliation Date A code of ethics refers to principles that govern the behaviour and decision of a company. They give a company an idea of the acceptable acts and choices. They provide an overview of how the employees should behave when tackling issues such as conflicts of interests, harassment and safety. The paper outlines an example of a code of ethics that applies to the PayPal Company. It also explores the effects of the system of ethics on daily operations of the PayPal Company. More so, it explains some costs of compliance and non-compliance with the code of ethics. Finally, the paper illustrates the benefits a company...

Contingency plans

Contingency Plans March 4, 2018 Contingency plan for construction complications During the construction process, some other activities might occur which were not captured during budgeting and this might stall the project. A budget is an estimate of the possible cost to be incurred and thus it is prudent for an organization or individual to exceed the budgeted amount for intervention purposes (Levine, 2002). That being the case, the management of Desert Surf will consider having 130% of the budgeted amount such that any unplanned activity that occurs will be sought out by the 30%. Contingency plan for procuring water rights The support from Tempe City over the partnership is critical towards...

Business Essay

Business Studies Student’s name Institutional affiliation Merger Plan A merger plan is a complicated process that most organization never want. Research shows it that a significant percentage of merger plan never achieve their goals and expectations. There can be many reasons, but on many occasions, merger failure is due to incompatibility which should always be examined and developed proactively before the merger. A second factor is a weak leadership because of the power struggle. As a manager of a two-merged organization, the critical elements of the merger plan include equal representation from both organizations in meeting and discussion forums. This means that from each group there will...

McDonald Restaurant

Student’s Name Professor’s Name Course Date McDonald’s Restaurant Introduction McDonald’s Restaurant is California based fast food store having any branches and restaurants in many countries worldwide. The restaurant operates on a customer satisfaction principles. To achieve this aim of full customer satisfaction, one needs to understand the bureaucracy of its operations. The restaurant follows both the bureaucratic and scientific management in its operations to achieve maximum customer satisfaction (McDonald’s). This paper, therefore, describes the observations made to one of the McDonald’s Restaurant branches about how they serve their customers. The paper continues to...

PayPal Organization

PayPal Organization Name Institutional affiliation Date PayPal’s mission is to rethink money in a way to enables each person to participate in the global economy in a safe, friendly and cost affected means. This mission is linked to its vision which is to provide an online platform where people can make opine payments ("Mission | Vision | Values", 2018). PayPal’s strategy was born from these two. PayPal’s strategy involves the continued provision of cheap and popular means of sending money. The mission and vision are visible as one reads about the company. Since its inception 20 years ago, the company has focused solely on the transfer money. This, as stated before is in line with the...

Human Development Issue (Mental Illness In Adolesence

What are the Warning Signs of Adolescent Mental Health? Student’s Name Institutional Affiliation What are the Warning Signs of Adolescent Mental Health? As per WHO, mental health is a condition of health when individuals discern their capabilities, work fruitfully and productively, are able to manage normal pressures of life, and contribute to their communities. Relating such adult based delineation to adolescents in an attempt to identify mental health complications in young persons can be challenging given the considerable differences in thinking abilities as well as behavior. In every five adolescents between the ages of 9 and 17, at least one suffers from a treatable mental health...