customer service in the leisure industry

CUSTOMER SERVICE IN THE LEISURE INDUSTRY
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CUSTOMER SERVICE IN THE LEISURE INDUSTRY
Factors such as friendliness of the consultant, cleanliness of aircraft and speed of answering calls influences the perception of customers in the leisure industry. Customers take a short time to form the first impression about a service. The first impression may be resulted by seeing long queues of clients, ignorance of customers, eating while in the office and untidy employees. Once the customers form an adverse impression, it is difficult to change them. The reaction created by the clients may influence them from buying goods or services from the given restaurant. As a result, the image of the firm tarnishes and starts to attract away potential customers.
The company should strive to satisfy the diverse needs of the customers. For example, the leisure company should provide car parking, overnight hotel accommodations, insurance, first-class flights and advice about the currency (Chow, Lai and Loi, 2015, p. 364). These needs are essential for the tourists for them to enjoy and have a good time at the particular place. In most cases, customers give instructions on the products and services that they need. For example, the customer may say that he or she wants a single room for overnight. However, the company should plan for the unstated needs…