Critical Thinking

State of Information Governance in Healthcare Name Institutional Affiliation Date Information governance refers to the mechanics that are put in place to manage information strategically so as to enhance the performance of a system ("Information governance basics", 2018). The healthcare performance is heavily reliant on good information management. There are various levels of information to be managed in the healthcare system. On the one hand, there are inventories that are very important. A proper pharmaceutical record will ensure that the facility stocks all the requisite drugs. On the other hand, the patient’s records are also vital for sustained, informed decisions on patient’s...

Healthcare Customer Service Name Institutional Affiliation Date Healthcare Customer Service The management demonstrated its focus on the customer by looking for ways in which its processes were not pleasant to the consumer. Before the change, the facility principles treated the surgical process as the consumer. The process, therefore, had to be followed to the latter without considering the dynamic needs of every patient who came to the facility (Kelly, 2007). The first step towards demonstrating the concern for the patient was to listen to the complaints of the people. The facility employed an elaborate mechanism through which it would be possible to get consumer feedback on satisfaction...

Root Cause Analysis Name Institutional Affiliation Date How to respond The case presented can generate far-reaching consequences for the hospital. More than the broken electric bell, it is filled with undertones of negligence. The kind of negligence that is implied could result in a fatal error as proposed by the writer. For this reason, the legal repercussions of the mistakes could be grave, and it is essential to find a solution. The first thing to understand in this challenge is the frequency of such events. The hospital should do this by conducting a study that would inform on the level of negligence (Kelly, 2007). Patients that have been in the inpatient department in h previous period...