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Walterpope IP2

Name Tutor Course Date Tools and Technologies Various steps can be followed while solving customer issues. The first stage is problem identification. Some customer problems include faulty products, being transferred from department to department, long resolution time of their difficulties and receiving wrong information among others. These issues upset customers, and they may opt for alternative organizations. Therefore, some of the ways of identifying customers' problems are reviewing past surveys and customer support call logs, monitoring customers' activities online and having a feedback platform. These tools can help the organization know customers concerns which it doesn't...

Words: 275

Pages: 1

Walter Pope

Name Tutor Course Date IT Systems SupportSelf-service support allows customers to use technology to access information and solve their problems without reaching out to customer care departments (Malik 1). Some of the channels include knowledge bases, chat, self-checkout, kiosks, and apps among others. Self-service support is achievable through web-based solutions which will allow customers and employees to perform routine tasks over the internet. Notably, this can be done by making web-based solutions mobile friendly, managing data and knowledge, monitoring customer self-service data and ensuring there is a follow-up. Some of the web-based support tools that are usable include Zendesk which is...

Words: 275

Pages: 1

The Civil War and its Aftermath

Student’s Name Professor’s Name Course Date The Civil War and its Aftermath The civil war that occurred more than one hundred and fifty years ago not only reshaped the US but also redefined the aspect of citizenship. Although the battle was fought over slavery, it was not always on behalf of slaves. It is worth to note that this paradox often causes misunderstanding concerning the real cause of the conflict. Irrevocably, the civil war transformed the political, social, economic, and constitutional landscape of the country to a greater extent, more than any other event before. Many of these changes were immediate and dramatic as the US became more aggressive, dynamic, and more prominent...

Words: 275

Pages: 1

Insurance

Name Professor Course Date Increase in Insurance Market in the United States Over the recent year, the financial sector has experienced changes. One aspect of the financial sector that has been characterized by significant changes in the insurance sector. In the United States, the insurance sector has witnessed an ever-growing trend. The increasing trend can be attributed to a number of factors among them being increasing market conditions that have made it possible for more individuals to take up insurance covers. According to reports by the Federal Insurance Office (FIO) in the United States, there has been a relatively growing number of insurance policies from the period between 2013 and...

Words: 275

Pages: 1

Marketing Plan Situation Analysis and SWOT on College Bookstore

Name Tutor Course Date College Bookstore PESTEL Analysis College of the Rockies is an online bookstore that helps students get the different books in the most efficient manner. Students are willing to get their books from an online platform since it offers convenience and can also help them save on the cost of purchasing the books. In terms of political standing, online bookstores are supported by the political class (Kozlinskis 32). This would work in favor of the online store since they can operate efficiently by seeking additional political backing. In terms of economic standing, the online stores offer books at cheaper costs compared to buying from other stores (“Is SWOT Analysis Still...

Words: 275

Pages: 1

What Types Of Ways Can Students Pay For College

Ways to pay for College Tuition Student’s Name Institution Affiliation Abstract The rising cost of college education has raised concern on the way of paying education in modern society. College education has increased exorbitantly as an attribute of the rising cost of living, increase student population and demand for high education. However, students have managed to pay for their education through obtaining loans and grant form private and public organization. The government has contributed to subsidizing tuition fee through fund allocation to public colleges. This high allocation of the state budget to high education is because the state has identified education as a valuable investment...

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Pages: 1

Are Viruses Alive?

Viruses as Non-living Creatures Student’s Name Institutional Affiliation Viruses as Non-living Creatures A virus is a microscopic molecule/particle that is made up of proteins, carbohydrates, nucleic acids, and lipids and it affects biological organisms specifically the cells. Viruses are not living organisms, and on their own, they are unable to do anything until they enter the cells of a living thing (Villarreal, 2004). Living things have specific characteristics that group them in this category and which any organism must have for it to be considered living. Viruses are regarded as non-living things because they do not have these characteristics. They include; the ability to grow, the...

Words: 275

Pages: 1

Westward Expansion

Student’s Name Instructor’s Name Course Date Westward Expansion The Westward Expansion was inevitable considering the population size and young nation's economic growth. Much of the justifications relied on moral doctrines and religion of righteousness, superiority, and the ‘manifest destiny.’ The Westward Expansion was an appealing idea and thought to manifest among the early Americans. There was a presence of land that could be acquired at low prices. Besides, the constrictions of the European civilization had a lot of low-paid jobs and individuals stuck in factories. For instance, it was impossible to improve one’s life for the working class, a situation that was possible in the...

Words: 275

Pages: 1

Online Resource.

Student’s Name Professor’s Name Course Date Online ResourcePurpose of the Site The site contains information regarding child abuse and neglect. It defines the term Child Abuse and Neglect and explains the signs that can be used to identify that a child is facing both or either of these two issues. Further, the website emphasizes the significance of the problem. In doing so, it provides statistics and data that indicate the extent of the issue in society. Risk factors that are likely to increase the chances of a child facing neglect or abuse are explained (Child Welfare Information Gateway 2). This includes the most common perpetrators of these acts and the effect that the problem might...

Words: 275

Pages: 1