Westjet Airlines’ IT Governace

WestJet Airlines’ IT Governance
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Abstract
IT governance involves a framework which ensures the IT infrastructure of an organization supports and enables it to achieve its corporate strategies and goals. The discussion is based on a case study titled “WestJet Airlines: Information Technology Governance and Corporate Strategy.” The CEO of WestJet Airlines saw the need to bring a chief information officer (CIO) on board because airlines were becoming more sophisticated, considering the integration of IT. The corporate strategy of WestJet was dependent heavily on IT to deliver solid operational support and innovative guest experiences. The new CIO was required to assess the IT competencies as part its corporate strategy to gain competitive advantage. The management saw IT be critical to the company in achieving corporate growth and ambitions. The paper will discuss various aspects assessed by the CIO to respond to the concerns of the IT planning process. It will also discuss the lessons learned from the experiences at WestJet.
Keywords: IT governance, corporate strategy, business information technology
WestJet Airlines’ IT Governance
One of the aspects of the WestJet IT situation that Cheryl Smith assessed to respond to the CEO’s concerns is the IT planning process. She found out that each VP is various business units had to negotiate with the VP of the IT department for resources and priorities (Munro & Kha…