Business information systems through process oriented

Business Information Systems through Process Oriented
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Abstract
Business process-orientation (BPO) has been a major subject for various kinds of businesses because processes are increasingly supported by information systems. However, in many businesses, there are gaps between business processes and information systems. Organizational change is necessary to promote a process-oriented culture in order to drive value from business information systems. Since a business process reflects the knowledge of conducting business, process knowledge and management is critical for economic success. It is dependent on the efficient creation and implementation of processes, optimization and their integration with business partners. The essence of BPO is the implementation of an information system which involves the mechanisms that influence quality, efficiency and information management. Such elements contribute to the improvements in the organization’s economic situation. The paper is based on the Pinnacle West case study. The paper will analyze various aspects of the case study, including the challenges that Denny Brown faces in creating the process-oriented organization and some of the lessons learned from the case.
Keywords: Information Systems, Business Process Orientation, organizational change
Business Information Systems through Process Oriented
One of the challenges that Denny Brown faces is employee resistance as well as the organi…