Best Buy

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Best Buy

Category: Essay

Subcategory: Crime

Level: College

Pages: 1

Words: 275

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Best BuyAs an American multinational consumer electronics retailer, Best Buy Company has in the recent past built a considerably large customer base (Best Buy 1). Notably, one of the reasons for this increase in the number of clients is the company’s customer orientation. In other words, Best Buy Company tends to put a lot of focus on their customers, and they seem to care more about them. The company has a well-established customer service that knows its roles. However, the department still has some of the weaknesses that they need to address lest the company will lose some of its clients to the competitors. In this regard, this paper seeks to highlight some of these weaknesses.
Queuing in the call line is the first challenge that the Best Buy customer service faces. Whenever clients call the customer care, it is always rare for their phone calls to go through and get received instantly by one of the company’s support staff. Clients have in the past complained over this, but the issue is yet to be resolved. If a solution is unavailable, then most of the clients would be forced to consider moving to other companies offering similar products.
The dynamism of the company’s website is also another key challenge to the firm’s customer care. Even though the company’s website is more than just a brochure, it is not that satisfying to the clients. First, it is not easy for the clients to find the answers they search for in the website due to one of …

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